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FAQ

Order Info

  • What payment methods do you accept?

    We accept Visa, Mastercard, American Express, and Discover.

  • Do you price match?

    Unfortunately no. All of our products are competitively priced and all orders includes free standard shipping.

  • I did not receive my confirmation email.

    If you are missing emails from Lighter USA, check your email account's Spam or Junk folder to ensure the message was not filtered. To aid in future delivery of emails from Lighter USA, please add no-reply@lighterusa.com to your address book.

Shipping

  • What shipping method do you use?

    We offer multiple shipping options:

    • Standard USPS First Class
    • USPS Priority Mail
    • USPS Express Mail
  • How long does it take to ship?

    Each shipping options varies in delivery time:

    • Standard (3 to 5 Days)
    • Priority Mail (2 to 3 Days)
    • Express Mail (Overnight to Most U.S. Locations) **Order must be placed by 1:00 P.M. EST**
  • Can you ship international?

    We currently offer international shipping to Canada only.

  • Do you offer free shipping?

    Yes we do offer free shipping with no order minimum required on all orders shipping to the United States.

  • The tracking shows my package was undeliverable. What should I do?

    If this is the case, please email one of our customer service reps so we can verify the address and get the item back out to you as soon as possible. Items being returned because of an undeliverable address take longer than normal shipping times.

Returns

  • What is your return policy?

    We allow returns of all unused and unopened items for 60 days after the date on which you received your order for a full refund or exchange. Exchanges may be made for merchandise only. Shipping on returns or exchanges is the responsibility of the buyer. No restocking fee is required. We require that you e-mail for pre-approval prior to returning merchandise for an exchange. Merchandise must be returned exactly as received, including original packaging. Please enclose a copy either of your invoice (that you printed from our web page) or a copy of the order confirmation we e-mailed to you. Please contact Customer Service with questions or concerns at 888.575.4460 (M-F 9:00 AM - 5:00 PM - EST) or email us at helpme@lighterusa.com.

  • I received the wrong item, what should I do?

    Please email your order number and a photo of the item you received and someone will contact you within 1 day to reship the correct items. We are sorry to hear this happened and if you have any questions please call 888.575.4460.

  • My item is damaged, what should I do?

    Defective or Damaged Merchandise Excluding Vaporizer Units

    Defective or damaged merchandise excluding vaporizers may be returned for a replacement or refund within 60 days of receipt. Replacement will be made 'in kind' for the original item. Shipping costs incurred in sending defective or damaged merchandise to us will be reimbursed. We require that you e-mail for pre-approval prior to returning damaged merchandise for replacement.

    Defective or Damaged Vaporizer Units

    We recommend troubleshooting any issues with the manufacturer first to determine if the vaporizer is defective or damaged. Due to hygienic reasons, whole vaporizer units will not be replaced if used. We will replace any parts needed to fix vaporizer if found defective within 60 days.

Popular Brands

About Lighter USA

Lighter USA offers a wide variety of cheap popular zippo's, cigar torch lighters, as well as the most popular cigar cutters such as Xikar, Colibri, Lotus and many more for all of your smoking needs. Have a lighter already and out of fuel? Not a problem, we carry premium butane and lighter fluid from top brands. For those that switched to vaping, you will be happy to hear that we offer a large selection of the best vaporizers, box mods, herb grinders, and dab rigs & tools.

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