Free Shipping, Free Returns
At Lighter USA we strive to make every customer's experience a great one.
With always free shipping, the price you see is what it costs to get your item, including shipping. No more checkout screen sticker shock.
Returns can be one of the most difficult parts of making an order online. We want our customers to know that we've got their back.
Free returns? We've got'em.
No restocking fee? We've got that.
Easy exchanges with instant refund vouchers? You guessed it, we've got that too!
Here's how it works, you can return anything besides used: coils, vaporizers, and vaporizer heating elements. Everything else we sell, from lighters, to batteries, to chargers, we've got you 100% of the way during our standard 60-day return period.
To start your return, just head on over to https://returns.lighterusa.com to get started. Once you print your return label, the steps are simple: pack it, stick it, ship it. Hand it off to your local Post Office, in your mailbox (just put that little red flag up) or drop it in one of those big blue mailboxes and we will take care of the rest. We'll keep you updated via email with your return so you are always in the know. See, we weren't joking about this being an easy experience.
The Ooze take on the standard backpack. This backpack has two large zippered pockets, with the rear pocket featuring a 3-digit lock to keep your goodies safe and sound. This resembles the backpacks we all took to school, with the classic, old-school round shape and pocket systems.
The rear pocket with the lock has a laptop sleeve with a velcro strap to secure it, and an additional sleeve without the velcro on the opposite side. The front zippered pocket has another storage sleeve, zippered pocket at the top, and a double sleeve to hold your Ooze pens!
The very front of the bag features a flat zippered pocket towards the top, and a larger storage space for the things you want to be able to access at all times. Additional features include mesh pocket on the left side for water bottle storage, one last zippered pocket on the right side, a clip that connects the backpack straps to prevent theft and relieve back tension, and a sleeve on the very back to easily slide the bag on to your carry-on suitcase at the airport.
HOW TO SET THE 3-DIGIT COMBINATION LOCK:
1. Enter the combination, the default is 0-0-0.
2. Press the button all the way in, and keep holding it down.
3. Choose your desired 3-digit combination.
4. Release the button, and your new code is set.
*Once the code has been changed from the default 0-0-0, you MUST remember your code in order to open the lock or change the code to a different set of numbers.
*If you accidentally release the button before all 3 numbers are set, whatever combination you released the button on is the new code.