Shipping & Returns
Our method of shipping is simple. U.S. Shipping is Free. Not sometimes or kind of Free. Free all day everyday on everything! Orders are normally shipped out the same business day or next business day Monday through Friday. We currently only ship to the United States and Canada. We ship through the USPS.
Returns & Exchanges Excluding Vaporizers, Electronic Cigarettes, and E-Liquid
We allow returns of all unused and unopened items for 30 days after purchase of your order for a full refund or exchange. Exchanges may be made for merchandise only. Shipping on returns or exchanges is the responsibility of the buyer. No restocking fee is required. We require that you e-mail for pre-approval prior to returning merchandise for an exchange. Merchandise must be returned exactly as received, including original packaging. Please enclose a copy either of your invoice (that you printed from our web page) or a copy of the order confirmation we e-mailed to you. All returns will be processed every Tuesday and Friday. Please contact customer service with questions or concerns at 888-575-4460. (M-F 9:00 AM - 5:00 PM - EST) or email us.
Unopened, unused vaporizers are able to be exchanged or returned within 30 days of purchase. Opened, unused vaporizers are able to be exchanged or returned within 30 days with the exception of any vaporizer that comes with a manufacturer product seal. (Pax products, Storz & Bickel products). These products are unable to be returned or exchanged once the seal is broken. Opened vaporizers will be inspected upon arrival by the returns department, who will determine if a product has been used.
Used vaporizers are unable to be returned or exchanged. All vaporizers come with a manufacturer warranty which varies depending on the manufacturer. Lighter USA is not responsible for replacing defective vaporizer parts. As an authorized retailer on every product that we carry, Lighter USA customers will be completely eligible for any warranty offered by the manufacturer of a product. Specific warranty conditions will vary depending on the manufacturer. Lighter USA will be happy to help our customers get in contact with the manufacturer of their product and to supply warranty information from manufacturers.
Electronic Cigarettes and E-Liquid
Unopened, unused electronic cigarettes and e-liquid are able to be exchanged or returned within 30 days of purchase. Defective electronic cigarette hardware is eligible to be replaced within 30 days if it is a product type that is covered by the Lighter USA 30 day defective replacement guarantee. These parts include Mods, Batteries, and Tank issues which are a result of damage incurred from manufacturer or production issues, and within the shipping process. Cosmetic issues such as scratches, gauges, and cracked tank glass are only eligible for replacement for 7 days after delivery of the product. Coils are not eligible for replacement under the Lighter USA warranty, as they are an item that is expected to be replaced under normal wear and tear. Other issues relating to normal wear and tear that are not covered by the Lighter USA 30 day product guarantee would be damages that occur from misuse of the product and damage to the product which occurred as a result of the user. E-liquid is not eligible for return once opened and used for sanitary reasons.
USPS tracking information may take up to 24 hours before any status is shown. At times, you may experience your tracking showing "Electronic shipping information received." This simply states that USPS has scanned the package and does not always determine the movement of the package whereabouts.
Butane is a product type which is unable to be shipped via USPS. Butane will be shipped FedEx Smart post. Any extra priority shipping fees charged at checkout for butane shipping beyond the Lighter USA Free Shipping policy will be refunded.
Once Lighter USA has handed the package over to USPS, it is now their responsibility. We do not guarantee transit times, if you are experiencing issues with your package in transit, please contact USPS directly at 1-800-275-8777.
What if my product is marked delivered, but I never get it? What if my package is lost?
In the event your package has been lost, please file a claim through USPS by calling 1-800-275-8777. A package USPS has marked delivered to the shipping address on file will not qualify for reimbursement. Please email us if you need us to further investigate the issue.
Return to sender Packages
Packages that are returned to us due to an incorrect address provided by customer or are refused will be refunded after arriving back to us.
By agreeing to all of the above, we strongly urge to carefully look at your order before making the final completion of your purchase.